Terms of service
Gecko Creationz — Terms of Service
Last updated: 23 April 2026
Welcome to Gecko Creationz. These Terms of Service ("Terms") govern your use of our website at geckocreationz.com (the "Store") and the purchase of our products. Please read them carefully before placing an order.
Gecko Creationz is a trading name of Straw Lodge Vineyard Limited, a company registered in New Zealand.
By accessing our Store or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Store or purchase our products.
1. About Us
Business name: Straw Lodge Vineyard Limited, trading as Gecko Creationz Address: 17 Fareham Lane, Renwick 7271, Marlborough, New Zealand Email: ecoshine@geckocreationz.com Phone: +64 021 127 0292
Our Store is hosted on Shopify. By using the Store, you also agree to Shopify's Terms of Service (shopify.com/legal/terms).
2. Products
Handmade nature
Our products are handcrafted in small batches in Marlborough, New Zealand, using natural tallow and botanical ingredients. Because they are made by hand from natural materials, minor variations in colour, texture, scent, and consistency between batches are normal and expected. These natural variations do not constitute a defect.
Product descriptions
We make every reasonable effort to ensure product descriptions, ingredient lists, and images on our Store are accurate. However, colours may appear differently on your screen, and we may occasionally update formulations to improve our products. If a product you receive is materially different from its description, please contact us and we will resolve the issue in accordance with Section 5.
Cosmetic products only
All Gecko Creationz products are cosmetic products as defined under New Zealand law. They are intended for external use only. Our products are not medicines, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on our Store or in our marketing should be interpreted as a therapeutic or medicinal claim. If you have a chronic skin condition, please consult a healthcare professional.
Allergens and patch testing
While our products are made from natural ingredients, natural does not mean allergen-free. We recommend performing a 24-hour patch test on a small area of skin before first use of any new product. If irritation occurs, discontinue use immediately. If you have known allergies to any of our listed ingredients, do not use the product.
Full ingredient lists are provided on each product page and on product labels.
Storage
Our tallow-based products contain no synthetic preservatives or stabilisers. To maintain product quality, store in a cool, dry place below 25°C and away from direct sunlight. We cannot accept responsibility for products that melt, separate, or spoil due to improper storage after delivery.
3. Orders and Pricing
Placing an order
When you place an order through our Store, you are making an offer to purchase the products in your cart. We may accept or decline your order at our discretion. An order is not accepted until we send you an order confirmation email.
Pricing
All prices on our Store are listed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) where applicable. We reserve the right to change prices at any time, but price changes will not affect orders that have already been confirmed.
Payment
Payment is processed securely at checkout through Shopify Payments (powered by Stripe). We accept major credit and debit cards. Payment must be received in full before we dispatch your order.
Errors
If we discover an error in the price or description of a product after you have placed an order, we will contact you before dispatching. You will have the option to confirm the order at the correct price or cancel it for a full refund.
4. Shipping and Delivery
Where we ship
We currently ship within New Zealand and to Australia.
Dispatch times
We aim to dispatch orders within 3 business days of receiving payment. During busy periods (sales, product launches, holidays), dispatch may take up to 5 business days. We will notify you if there is a significant delay.
Shipping within New Zealand
Shipping rates and estimated delivery times are displayed at checkout. Orders over $100 NZD qualify for free standard shipping within New Zealand (or as stated on the Store at the time of purchase).
Shipping to Australia
For orders shipped to Australia, you (the customer) are the importer of record. This means you are responsible for ensuring the products comply with Australian regulations and for paying any import duties, taxes, customs fees, or biosecurity charges that may apply. We have no control over these charges and cannot predict their amount.
Risk of loss
Once your order has been handed to the shipping carrier (NZ Post or our courier partner) and you have received tracking information, the risk of loss or damage generally passes to you. We recommend selecting a tracked shipping option. However, where we have arranged the carrier on your behalf, your rights under the Consumer Guarantees Act 1993 are not affected — if goods arrive damaged or fail to arrive, please contact us and we will work with you and the carrier to resolve the issue. This clause does not limit any statutory rights you may have.
Delivery issues
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with the carrier. We are not responsible for delays caused by the carrier, incorrect addresses provided by you, or failed delivery attempts.
5. Returns, Refunds, and Your Consumer Rights
Our full Refund & Returns Policy is available on our Store. The key points are summarised here.
Your statutory rights
As a New Zealand consumer, you have rights under the Consumer Guarantees Act 1993 that cannot be excluded or limited by these Terms. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy (repair, replacement, or refund) depending on whether the failure is major or minor.
For Australian customers, equivalent statutory rights exist under the Australian Consumer Law.
Faulty or damaged products
If your product is defective, damaged in transit, or incorrect, contact us at ecoshine@geckocreationz.com as soon as possible. We may ask for photographs of the issue. For faulty products, we cover the return shipping cost.
Change-of-mind returns
We offer a 30-day change-of-mind return window for unopened, unused products in original packaging. Due to health and hygiene requirements for skincare products, we cannot accept returns on items that have been opened or used. Return shipping is at the customer's expense for change-of-mind returns.
Damage reporting
Please inspect your order upon arrival. We ask that you report any damage or issues within 7 days of delivery so we can investigate and process any shipping claims promptly. However, this 7-day request does not limit your statutory rights under the Consumer Guarantees Act — if a product is faulty, you have the right to a remedy within a reasonable time of discovering the fault.
6. Intellectual Property
All content on our Store — including text, images, logos, product names, product descriptions, and design — is owned by Straw Lodge Vineyard Limited or used under licence. You may not copy, reproduce, distribute, or use any content from our Store without our written permission, except for personal, non-commercial use (such as printing a recipe or product description for your own reference).
The name "Gecko Creationz" and our gecko logo are trademarks of Straw Lodge Vineyard Limited.
7. Privacy
We collect and use your personal information in accordance with our Privacy Policy, which is available on our Store. By using the Store and placing orders, you consent to the collection and use of your information as described in that policy.
8. Website Use
Accuracy
While we strive to keep the information on our Store accurate and up to date, we do not warrant that the Store will be error-free, uninterrupted, or free of viruses or other harmful components.
Account security
If you create an account on our Store, you are responsible for maintaining the confidentiality of your login credentials. You are responsible for all activity that occurs under your account. Please notify us immediately if you suspect unauthorised access.
Prohibited use
You agree not to use our Store for any unlawful purpose, to attempt to gain unauthorised access to our systems, to interfere with the Store's operation, or to impersonate any person or entity.
9. Compliance and Product Safety
Batch traceability
We maintain detailed batch records for all products, including ingredient sources, manufacturing dates, and batch numbers. This ensures full traceability in accordance with good manufacturing practice for cosmetic products.
Product recall
In the unlikely event of a product recall, we will contact you via the email address provided at checkout to advise you of the issue and the steps to take. Please ensure your contact details are current.
Regulatory compliance
Our products are formulated and labelled in compliance with the New Zealand Cosmetic Products Group Standard 2017 and relevant IFRA (International Fragrance Association) guidelines for essential oil usage.
10. Limitation of Liability
To the maximum extent permitted by law (and without limiting your rights under the Consumer Guarantees Act 1993 or the Australian Consumer Law), the total liability of Straw Lodge Vineyard Limited for any claim arising from or related to these Terms or our products is limited to the purchase price of the product(s) in question.
We are not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit or loss of data, except where such liability cannot be excluded by law.
Nothing in these Terms excludes or limits any rights you have under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law that cannot legally be excluded.
11. Indemnity
You agree to indemnify and hold harmless Straw Lodge Vineyard Limited, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms or your violation of any applicable law. This indemnity does not apply to any loss caused by a defect in our products or any failure on our part to meet our obligations under the Consumer Guarantees Act 1993 or the Australian Consumer Law.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on the Store with an updated "Last updated" date. Your continued use of the Store after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
13. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and Cancellation Policy (all available on our Store), constitute the entire agreement between you and Straw Lodge Vineyard Limited regarding your use of the Store and purchase of our products. They supersede any prior agreements, representations, or understandings, whether written or oral.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations under these Terms if the delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, carrier delays, power outages, or internet service failures. In such circumstances, we will make reasonable efforts to notify affected customers and fulfil orders as soon as practicable.
15. Waiver
If we do not exercise or enforce any right or provision of these Terms on a particular occasion, that does not constitute a waiver of that right or provision. We may still enforce it in the future.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.
17. Governing Law and Disputes
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Store will be subject to the non-exclusive jurisdiction of the courts of New Zealand.
For disputes involving amounts under $30,000 NZD, either party may refer the matter to the Disputes Tribunal of New Zealand (disputestribunal.govt.nz). We encourage resolving disputes through direct communication before taking formal action.
For Australian customers, nothing in these Terms limits your right to take action under Australian law in an Australian court or tribunal.
18. Contact Us
If you have any questions about these Terms, please contact us:
Gecko Creationz A trading name of Straw Lodge Vineyard Limited 17 Fareham Lane, Renwick 7271, Marlborough, New Zealand Email: ecoshine@geckocreationz.com Phone: +64 021 127 0292